Like you, we are concerned about the spread of COVID-19 in New Zealand and what this means for business continuity. We are taking significant measures to ensure the health and wellbeing of our team members and to ensure we continue to deliver services to our customers, clients and business partners.

We’d like to share some of our actions, so you can have confidence that your continued health and wellbeing is our priority too.

We have enacted our Business Continuity Plan ensuring business operations can continue with minimal interruption whilst we address COVID-19 specific requirements. We will also continue to review our BCP practices as the COVID-19 situation evolves.

  • As a precautionary measure, we have taken a zero tolerance approach to sickness, and anyone displaying flu-like symptoms is being asked to seek medical attention and self-isolate.
  • We have reinforced excellent hygiene practices and are sending daily reminders to our team members.
  • We have limited non-essential travel between our offices.
  • Non-essential meetings with clients and business partners are being cancelled or conducted via phone or Skype.
    We will only attend site meetings where we have arranged prior approval and confirmed that all parties will be working within the guidelines and rules set out by the relevant government agencies.
  • We will be seeking your assurance that you have implemented safe working practices to reduce any risk of disease transmission. If you have any special requirements, specific to your site, please let us know in advance of the meeting.
We commit to keeping you fully informed about the health of our team members and should we have any concerns about a heightened risk of infection, we will immediately notify all those who have had close contact with the individual/s. At this point in time, we have a small number of employees who have voluntarily self-isolated due to recent travel or our zero tolerance policy to sickness. There is no reason to suggest a link to COVID-19.

If you are concerned about your health or that of any of your employees, and know that they have had contact with someone from CKL, we ask that you also inform us of their health status so we can undertake our own contact tracing and minimise risk. It is at times like this we need to work together to protect our community.

Recent investments in our technology systems have positioned us well should the COVID-19 situation escalate and we need to move to a fully remote working environment. Client and projects files are able to be accessed via a secure online network, and team collaboration and knowledge sharing tools are in place. We will be testing our technology systems in more detail over the next few days. Tomorrow (Friday 20 March) half of our team are being asked to remain at home and log into our network to work remotely. We are aiming for a seamless transition and continued delivery of services for all of our clients.

We recognise this is a time filled with uncertainty, and many people will be feeling anxious about what the future holds. Information and proactivity is key and we are doing everything we can to stay fully informed and prepared for whatever tomorrow brings. We look forward to keeping communication lines open with you and welcome your calls or emails should you have any questions.

Kind regards

Geoff Webster, Bronwyn Rhynd, Campbell Burrows, Bevan Houlbrooke, Mark Gilberd

Link: View our official email.
20 Mar 2020
Response to COVID-19